Frequently Asked Questions
What shipping methods are available?
We have 5 shipping options. All weights are calculated at checkout.
- 0-26 kgs £9.95
- 27-50 kgs £15.95
- 51-99 kgs £19.95
- 100-300 kgs £24.95
- Guide rail box £12.95 48 Large service
All Return shipping fees will be a cost to the customer unless Boxrackking are at fault or agreed to refund shipping before the item is sent back to us. Please contact and ask before you send any items back.
Visit Full Shipping policy
How Long Will it Take To Get My Package?
How Do I Track My Order?
Do I Need A Account To Place Order?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item with out proof or tracking in place to help us.