Shipping & Return
What shipping methods are available?
We have 6 shipping options. All weights are calculated at checkout.
- 0-26 kgs £19.95
- 27-50 kgs £25.95
- 51-99 kgs £39.95
- 100-250kgs £54.95
- Guide rail box £22.95 48 Large service
- Pallet Service £85
All Return shipping fees will be a cost to the customer unless Boxrackking are at fault or agreed to refund shipping before the item is sent back to us. Please contact and ask before you send any items back.
Visit Full Shipping policy
How Long Will it Take To Get My Package?
- phone call made to customer to confirm order.
- we phone customer at this stage to let them know it's ready to manufacture with a date of expected delivery of wood.
4. Once being manufactured.
- we will arrange a call to the customer with estimated delivery dates.
5. Booking order for delivery after completion of manufacture
- phone call to customer to check delivery details if this was yet to be confirmed.
How Do I Track My Order?
Do I Need A Account To Place Order?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item with out proof or tracking in place to help us.